NeuraFlash
About the Company
NeuraFlash is a top-tier AI and cloud consulting firm, recognized as a trusted partner for both Amazon and Salesforce. We specialize in transforming customer experiences through intelligent contact center solutions. Our team excels in deploying technologies like Amazon Connect, Lex, and Salesforce Service Cloud Voice to drive business innovation. By combining data-driven strategies and customer-centric design, we help companies streamline service delivery and improve customer engagement.
Why Work With Us?
At NeuraFlash, our people are the driving force behind our innovation. We foster a growth-minded culture where learning is ongoing through certifications, mentorships, and hands-on experience with cutting-edge cloud technologies. We’re committed to nurturing talent because we believe investing in our team means investing in our future.
Key Responsibilities
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Lead customer implementations of Amazon Connect and Salesforce Service Cloud Voice solutions.
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Conduct business requirement sessions and align client needs with technical solutions.
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Educate stakeholders on AWS value propositions and cloud-native best practices.
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Design scalable, low-code contact center architectures with minimal custom development.
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Configure and deploy Amazon Connect contact flows and Salesforce Voice integrations.
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Collaborate with client teams as a technical expert and liaison.
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Ensure optimal project delivery through documentation, communication, and training.
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Take ownership of enterprise-level projects with autonomy and professionalism.
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Participate in strategic planning sessions with customer leadership and decision-makers.
Essential Skills
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Hands-on experience with Amazon Connect and cloud-based contact centers.
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Strong knowledge of API and integration across CRMs, WFM, and telephony platforms.
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Proficiency in WebRTC, SIP, and JSON architecture.
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Experience in scripting languages such as Python, Java, Node.js, or C#.
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Strong communication skills with experience presenting to executives and technical teams.
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Familiarity with AWS services like Lambda, Lex, and CloudFormation.
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Troubleshooting, debugging, and problem-solving expertise.
Preferred Skills
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Expertise in omni-channel contact center design and deployment.
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Salesforce Service Cloud knowledge.
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Experience with dialers, campaign tools, and workforce management platforms.
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Background in consulting, technical pre-sales, or software architecture.
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Exposure to platforms like Genesys, Twilio, Avaya, or Cisco is a plus.
Certifications (Preferred)
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AWS Cloud Practitioner
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AWS Developer or Solutions Architect (Associate/Professional)
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Salesforce Certified Administrator
Life at NeuraFlash
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Work Your Way: Whether remote or at one of our global offices, we’re committed to flexibility and work-life balance.
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People-First Culture: Need to run an errand or handle something personal? We trust our team to manage their time responsibly.
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Collaborative Environment: Your ideas matter—company leaders host regular town halls to encourage team feedback.
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Fun at Work: From themed team events to spontaneous celebrations, we make space to enjoy the journey together.
Perks
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Career development via Salesforce & AWS programs
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Flexible work arrangements
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Supportive and collaborative team culture
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Opportunities to work on global projects with industry leaders
To apply for this job please visit in.trabajo.org.
